Please Read Carefully Before Booking
- We kindly ask you to thoroughly review the itinerary before making a reservation.
- The company reserves the right to postpone the trip, adjust the price, or cancel the trip altogether if the number of participants is less than 8. In such cases, the company will notify travelers in advance.
- This schedule is subject to change based on the suitability for the group, time constraints, traffic conditions, and weather conditions at the time of travel. The safety and well-being of our travelers are our top priorities.
- The company reserves the right to cancel or postpone the trip if the minimum number of participants is not met.
Trip Cancellation Policy
In case you contract COVID-19, are identified as a high-risk individual, fall ill, or have other obligations that prevent you from traveling:
- The traveler must find a substitute participant. Our page will refund 100% of the booking amount to you.
- If you cannot find a substitute participant, the company reserves the right to retain the entire deposit.
- If you request the company to find a replacement participant for the trip, a 20% processing fee will be deducted from the trip price.
By making a deposit or full payment, you acknowledge and accept all the terms and conditions of the company as stated.
Refunds will only be issued in the following cases:
- The destination is closed and access is denied.
- We are unable to secure your booking.
- The trip is canceled due to insufficient participants.
Please note: For payments made via credit card, the 3% processing fee is non-refundable.
Important, please read:
In the event that a customer’s luggage is damaged or lost due to airline delays, being misplaced, left on a vehicle, entrusted to a porter, or for any reason whatsoever, the company will not be held responsible. Therefore, customers must check their belongings at all times for their own best interests.
In the event of a lost passport during travel/trip, if the customer loses it themselves and as a result, the customer must remain in that country to wait for a passport, the company will assist in coordinating everything to facilitate the customer until they return safely to Thailand. However, the company will not be able to stay and take care of them while waiting for documents/temporary passports in that country, and the customer will be responsible for all expenses incurred during that time.
If the customer travels to the meeting point themselves, please inform the company via Line official only before booking the trip. If the company is not informed, the full tour price will be charged. If the company is informed afterwards that the customer traveled on their own, the company reserves the right to refuse a refund in all cases, regardless of the reason.
